Information for Our Guests guest_services

Welcome to our Online Home!

We have built our reputation on providing quality short-term rentals with great customer service, so you have just taken the first step to a terrific stay with us! We specialize in renting the right places to the right guests and have the experience and team in place to help insure your complete satisfaction with our personalized services.


Your vacation – all mapped out!

One thing that travel shoppers like about our website is that it is easy to find the right vacation rental and amenities for their needs. We know that people are not just looking for a place to stay, but an entire holiday experience, and that is why all of our listings are mapped in relation to all of the local activities, attractions and fun that will meet their needs.

If you are looking for inside info on the best activities and attractions, restaurants, nightlife and shopping venues, then you have come to the right place. Our staff is well prepared to provide you with personalized recommendations and service to ensure a holiday that matches your needs and dreams. We are here to help you experience the perfect holiday. Our goal is to provide customized service leading to greater customer satisfaction which will leave you wanting to vacation with us again and again.


The Right Response… Instantly

Have you found a rental on our site that looks promising? Great news! Send us an Inquiry with travel dates and you will receive an instant quote from our system. And if that rental is not available we will send you suggestions for similar properties that are available, with links so you can see if these rentals meet your needs. All of this happens automatically so inquire away!

And our great communications don’t stop there. For example, our pre-stay email provides our guests with personalized information to help plan their trip and insure a great holiday. And we have the people and processes in place to make your Check-In and Check-Out fast, easy and stress free.


Frequently Asked Questions

How do I gain access to the property?

Upon your arrival, one of our staff will meet you at the property, help you with your luggage, show you around the property and help you feel at home, explaining how everything works and to answer any questions you may have.

How can I find the property?

Once you have completed your booking, if you wish to arrange your own transportation to the property, we provide you with full address, detailed directions as well as our contact details should you have any trouble finding it. Alternatively we offer an airport pickup service, fees will vary depending on where you are staying.

Are there any additional fees?

Unless otherwise stated, all rental rates quoted include maid service and utilities (electricity, water, TV, Internet etc). Prices for any extra or optional services such as airport pick-up will be clearly stated and agreed upon before occurring.

How do I pay?

Payment can be made by PayPal or bank transfer.

How do I reserve a property?

In order to confirm a reservation, we require a 50% deposit and a signed rental & booking agreement.

Can I book last minute?

Of course you can. Although to ensure availability and avoid any disappointment, we do recommend booking your accommodation at least a few months in advance.

How do I make a booking?

Booking your holiday rental or long-term rental through Alexanders Property is very easy. Simply search for an apartment or villa that meets your needs, once found, fill out the enquiry form located on the right side of the property page. You will receive an email instantly with quotes for your stay. You will then receive a follow up email from our reservation officer on the same day.

Do I have to pay a security deposit?

All of the properties listed on require you pay a small security deposit. Prices will vary – the exact amount for your chosen property will be given to you during the booking process. Your security deposit is required within 24 hours of your check in. Your security deposit will be returned to you in full on your day of departure with any deductions deemed necessary for any items broken, or lost during your tenancy. We would be obliged that if such damages do occur that you bring this to our attention at your earliest convenience, so a replacement can be obtained.

What if there’s a problem during my stay?

We provide 24 hour service to all of our guests, our contact details will be provided to you during the booking process and upon your arrival. We also provide you with contact details of local Doctors, Police & Tourist police, Embassies, Ambulance services and Hospitals in case of any emergencies.

How safe is it?

All rental properties shown on our website are located within gated communities which provide 24-hour security. Apart from our management and cleaning staff, no-one other than your group will enter the property during your stay. If we are required to enter the property we will always give you at least 6 hours notice beforehand. All properties are also equipped with safes.

Are towels provided?

Bathroom towels are provided at all of our managed properties. We would advise that you bring your own beach towels for beach use as unfortunately we do not provide these. Towels are changed twice weekly, although for some properties this can be changed upon request.

When is the property cleaned?

For holiday rentals (under 90 days) we provide twice weekly cleaning and maid service. The time of day the property is cleaned is completely up to you. If you like to have a lie-in on your holiday, we’ll make sure our cleaning staff won’t show up in the mornings! This can be organised prior to your stay or upon your arrival.

What are your check-in and check-out times?

Check-in: 2.00pm Check-out: 12.00am

Check in should be no earlier than 2pm and check out should be prior to 12am on your day of departure. Excess of these times will incur additional full days rental cost. We try to be as flexible as we can with these times, if you feel you will exceed the times noted, please make your requirements known to us at the time of booking. Refunds are not provided due to delayed arrivals, nor early departure.

Internet access & Wi-Fi?

All Alexanders managed properties offer WiFi internet access for tenants and guests.

Is there air-conditioning in all of your properties?

Yes, all of the properties advertised on this site provide air-conditioning.

Do you allow pets?

Unfortunately for both holiday rentals and long-term rentals, we do not allow pets or animals to stay at or inside any the properties.

Is the security deposit deducted from the final balance?

No, the security deposit is paid in addition to the rental amount. The security deposit will not be deducted from the final balance.

How do I report a lost item?

If you have left behind an item when you departed the property, please call us as soon as possible at +66 817 005 451, or contact us via email: Please note: all personal belongings, baggage and other property of the Guest of any description shall be the risk of the Guest at all times and neither Alexanders nor the Owner accepts any responsibility for any loss or damage thereto; however, if items are found we will return them to you.

Is there a charge for extra keys?

Alexanders provides you with TWO sets of keys to your rental property. If you require any more than this due to number of guests, please inform us during the booking process and we will try to accommodate you as best we can. A re-key charge of 100 baht will be collected for any lost or unreturned keys.

Do the properties have safes?

All properties include a small safe to store your valuables. Our staff will show you how to program your own password and how to operate the safe during your check-in. Complete written instructions are also provided. If for any reason you cannot open the safe to retrieve your belongings please contact us and we will be happy to come and open the safe for you.

What is the electricity voltage?

The electricity voltage in Phuket is 220 – 240 volts, 50 hertz. There are 3 different plug types, some with 2 pin and 3 pin sockets. We advise all guests to bring a universal adapter with them or to buy one once in Thailand. These can be found at any airport, electronic or department store.

Is smoking allowed in or around your properties?

Smoking is prohibited inside any of the properties advertised. However smoking outside on balconies or patios is allowed.